Delivery Information
We offer a range of delivery options to get your order to you quickly and conveniently. Please choose the option that best suits your needs at checkout. Remember that most items are personalised and require processing time before shipping. If you need your order in a quick turnaround, please contact us directly before placing an online order.
Click & Collect
Orders can be collected from our store in West Moor, Newcastle, NE12 6DY. We are open 9am till 5pm Monday to Friday and 9am till 12.30pm Saturdays. You will receive a confirmation email once the order is ready to collect. You may be asked to show the confirmation email.
Standard Delivery
Our Standard Delivery is for orders under £50 and smaller items; these orders are sent via Royal Mail. Your order will be delivered within 3-5 business days from the time it’s shipped. You’ll receive a confirmation email once your order has left our warehouse.
Courier Delivery
Orders above £50.00 or large quantity orders will be sent via our designated courier and will be delivered on Next Day Delivery. You will receive a confirmation email once your order has left our warehouse.
International Delivery
We currently do not offer international delivery through our webshop. Please contact us directly if you require this service.
Important Information
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Shipping & Processing: Orders usually need to be processed with your chosen personalisation. Timescales for this may vary due to the time of year. Please contact us before placing an order if you need a quick turnaround.
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Tracking: Can be provided on request.
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Questions?: If you have any questions about your delivery, please contact us for more support.